Morning ESOL Program Assistant

Job details

Level: Entry
Position Type: Part Time
Salary Range: $23.00 - $23.00 Hourly
Job Location: IDCIS IDC Immigrant Services - Long Island City, NY, 11101
Job Shift: Day
Education Level: High School


Job Title: Morning ESOL Program Assistant
Department: Immigrant Services

Riis Settlement is a community-based non-profit organization that offers comprehensive services to the youth, adults, seniors, and immigrants in the western Queens community. Our mission is to build and strengthen underserved communities in western Queens and act as a catalyst for change. The Immigrant Services program was founded to meet the needs of a growing immigrant population in Long Island City and Astoria and the surrounding western Queens community. Through ESOL and citizenship classes, immigration legal services, case management, and community organizing, we help immigrants be successful in work, education, and civic life.

Riis Settlement seeks a Bilingual (English/Spanish) Program Assistant to provide in-person support on weekday mornings for our adult ESOL classes located in Long Island City, Queens. The Program Assistant will provide administrative support to ensure the smooth operation of English classes and support services for adult immigrant students. The Program Assistant will assist with providing front desk coverage, performing intake and registration for new students, conducting follow up regarding attendance, filing paperwork and data entry, and referring students to receive support services. The Program Assistant works with members of the Immigrant Services team to offer students the opportunities, resources, and support needed to help them grow and achieve self-sufficiency.

Primary Responsibilities

Participant Interaction

  • Provide front desk coverage during morning programming to greet participants, respond to inquiries, and provide information about classes and other services.

  • Schedule and conduct intake appointments for ESOL classes to register new students at the start of each class cycle.

  • Update and monitor student attendance, and conduct follow up calls with registered students maintain attendance rates in classes and tutoring sessions.

  • Communicate with participants to assess needed resources. Refer participants to support services including tutoring, computer classes, legal services, citizenship classes, and case management.

  • Pre- and post-test students using the Best Plus 2.0 test to measure progress.

  • Assist with community outreach to recruit new students to enroll in classes each quarter, through distributing flyers, mailings, social media, and phone call/text.

  • Support other Immigrant Services programs with participant recruitment, intake, and follow-up as needed, including computer and citizenship classes.

Administrative Functions

  • Ensure smooth daily operation of programming by providing administrative support and assistance to ESOL students, instructors, and administrative staff, as need arises.

  • Assist with preparation for program events, including orientations, workshops, and end-of-semester celebrations.

  • Perform data entry to keep programmatic data up-to-date in databases, including participant intake information, attendance, testing data, and monthly progress notes.

  • Collect and file program documents required for contract reporting, including participant intake forms, attendance records, and testing reports.

  • Attend Immigrant Services staff meetings and internal and external trainings, as needed.

  • Perform general administrative tasks, including answering phones, copying, and filing.



  • High School diploma required, plus 1 year of relevant experience
  • Bilingual English/Spanish required (additional languages are a plus)
  • Experience in adult education and BEST Plus 2.0 certified preferred
  • Strong computer skills with proficiency in Microsoft Office and Google sheets
  • Excellent interpersonal skills, including oral and written communication
  • Flexibility, resourcefulness, and ability to work independently
  • Positive demeanor, welcoming attitude, and ability to interact with participants from a variety of linguistic and cultural backgrounds
  • Professional conduct that facilitates respect, trust, and collaborative relationships with students and program staff
  • Must be available to work in-person on weekday mornings in Long Island City, Queens

Jacob A. Riis Neighborhood Settlement is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.